Frequently Asked Questions
What is the Referral Scheme?
The Y1 Custom Referral Scheme is a brand new scheme we launched this summer and allows you to apply to become a brand referrer.
Some perks include, £30 for every successful order placed using your unique code, the organiser using your code will also receive a free item in their bulk order and bonus structures.
Something to note, is the Y1 Custom Referral Scheme is only valid on custom bulk orders (15 minimum order values) and your code must be used at checkout.
Anyone can be a referrer but the code will not work with Y1 Hockey or Y1 Sport orders!
How do we create designs?
After completing our Y1 Custom Enquiry form one of our account managers will contact you with some bespoke designs. From then you will go through a design process where you will go through as many iterations as it takes for you to get the perfect product!
Does the 15 minimum order apply to one item/design only?
Yes, it's for one specific item and design. Options to meet it include combining team orders or mixing embroidered and non-embroidered fleeces of the same design.
Can I get my delivery quicker than the 8 week lead delivery time?
We understand the urgency, but our process sends orders to the factory after payment, which initiates the standard 6-8 week lead time. However, if you need a faster option, our ENVO2.1 range offers a shorter 3-week lead time. These items are also customisable with your logo and text, allowing for some personalisation.
We also offer a range of less bespoke short-lead time products which can be created on a 2-week turnaround.
If this still doesn't work, reach out and let's see what we can do!
Are there discounts for ordering >100 or >200 units of a product?
Yes, we offer discounts for larger orders. Better deals await for orders exceeding 200 fleeces.
Can I get an estimated delivery date during production?
We'd love to provide exact dates, but our production process is quite intricate, involving fabric sourcing, cutting, and embroidery. Delivery times are also subject to international couriers (DPD). You will receive bi-weekly updates from us so you can always see what stage of production your order is at! While 95% of orders fall within the 6-8 week timeline, some may take longer due to unique requirements. Once dispatched from the factory, the average UK delivery time is 10 working days. We use tracked next-day delivery within the UK for visibility on delivery dates.
Can I request a custom sample before ordering?
Can I add someone to the order after payment?
Once paid, we can't add items. Suggest they order with the next batch or when newcomers arrive.
Can I have multiple logos or extra text?
Absolutely! You can enhance your items with additional logos or text, and the cost is only £3.50 per item/text. This flexibility enables you to create a customised order that reflects your unique preferences and branding needs. Feel free to get creative!
Do you charge for Delivery?
No! A bulk delivery charge is included in our pricing.
Is VAT included in pricing?
Yes! Any price you get quoted from us will include VAT.
What happens if there is an issue with my order?
If there has been an error in production, please reach out to nct-operations@y1sport.com within 14 days of receiving the product to report an issue. Our team will carefully review any concerns and take appropriate action. Please keep in mind that you have a 14-day window from the date of delivery to bring any problems to our attention.